Practice365 previously allowed you to create a 'pop-up' banner to display content as soon as patients accessed the website.
However, recent research by NHS England has shown a number of issues with the use of pop-up banners across all suppliers.
They found that 27% of participants who visited a site with an overlay as the first thing they saw struggled to get past the overlay, especially on mobile.
An additional 5% of participants struggled to navigate overlays beyond the homepage.
Additionally NHS England found:
It creates a barrier which many users can’t get past.
It tries to force users to read information that the practice wants them to read but isn’t relevant to many users.
Once the overlay has been closed, the information is lost as it’s not stored in the site.
When there is a lot of content, it gets fiddly, especially on mobile. Scrollbars within an overlay creates usability issues.
These issues are often magnified on mobile.
Overlays can create accessibility issues.
As a result we have removed this feature from the platform and replaced it with the ability to add an Alert message to the website homepage.